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    info@kromefashion.in
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    Returns/Refunds

    Returns/Refunds

    We have a 48 hours return policy, which means you have 48 hours after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, this will be the order confirmation i.e email to you.

    To start a return, you can use the returns form on our website or contact us at info@kromeinternational.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question at info@kromeinternational.com or call us on +91 7874764858.

    Damages and issues 

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items 

    Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on gift cards.

    Exchanges 

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds 

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically receive store credit for the original amount in your account.

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